We attended an interesting presentation the other day. It was very much about the retail context, but there are still aspects applicable to other contexts as well. The other hand the basics are very simple, still hard to to achieve, but it's very much about rewarding and optimizing the retail experience. Both pragmatically, time wise, and emotionally by enhancing the experience with value adding services.
And to go back from the retail environment, to an even more holistic perspective it's increasingly more about being relevant. Relevancy is more becoming the 'New King'. As you're very well aware of, the flow of information is so intense, so if you want anyone to interact with your brand, product or content its about being relevant. To create value by enhancing the (shopping) experience, by offering additional services for a more effective experience and top that with some rewards. This is the way to create a relation with the customer and take it forward to brand loyalty and increased market shares.
The experience - offer your users or consumers some rewards. Not necesarily by giving away an object, but just by helping them out to solve their problem. Create a digital 'Product Finder' to show that you value the customers time. A good experience is the seed for a good relation between brand and consumer.
As the digital arena is moving faster and being more technically and economically available for loads more companies - this is where you should start.
Tags: yooba, digital skyltning, digital marketing, signage, digital services,